Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide:

• Name, phone number, email address, and physical address when you request a quote or service, or contact us through any form on our website.
• Project details, photos, or descriptions you share when describing your service needs.
• Payment information when you pay for services (processed by our payment processor — we do not store full card numbers).
• Communications you send us by phone, email, text, or through our website contact forms.

Information collected automatically:

• Browser type, device type, operating system, and IP address.
• Pages visited, time spent on pages, links clicked, and referring URLs.
• Cookie identifiers and pixel data (see Section 3 below).

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and deliver the services you request.
• Communicate with you about your project, estimates, and scheduling.
• Send appointment reminders and follow-up messages.
• Process payments and maintain transaction records.
• Respond to your questions and provide customer support.
• Improve our website, services, and marketing.
• Serve advertising relevant to your interests on third-party platforms (see Section 3).
• Comply with legal obligations and protect our rights.

We do not sell your personal information to third parties.

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to analyze traffic and support our advertising programs. Specifically:

• Google Analytics & Google Ads: We use Google Analytics to understand how visitors use our site. We also use Google Ads (conversion tracking) to measure the effectiveness of our advertising campaigns. These services may set cookies and collect data about your activity on our site. See Google's Privacy Policy for more information.
• Meta (Facebook) Pixel: We use the Meta Pixel to measure conversions from our Facebook and Instagram advertising and to enable custom audience targeting. The Pixel may track pages you visit on our site. See Meta's Privacy Policy for more information.
• Essential cookies: Cookies required for the website to function properly.

You may control cookies through your browser settings. Disabling cookies may affect some website functionality. You may also opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on, and opt out of Meta advertising at Facebook Ad Preferences.

4. Third-Party Services

We use the following third-party services to operate our business. Each has its own privacy policy:

• Markate: Our field service management and scheduling software. Customer and job information is stored in Markate's platform. See Markate's Privacy Policy.
• Wisetack: Our financing partner. If you apply for financing, Wisetack collects and processes your application information independently. See Wisetack's Privacy Policy.
• Payment Processors: Payments are processed through secure third-party processors. We do not store full payment card data.

5. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records are generally retained for a minimum of three years. You may request deletion of your information by contacting us (see Section 12).

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us and we will promptly delete it.

8. Your Choices & Rights

You have the following choices regarding your personal information:

• Access and correction: You may request access to or correction of the personal information we hold about you.
• Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, ongoing service relationships).
• Marketing opt-out: You may opt out of marketing communications by replying STOP to any text message or clicking the unsubscribe link in any email.
• Cookie control: Manage cookies through your browser settings or use the opt-out tools described in Section 3.

To exercise any of these rights, contact us using the information in Section 12.

9. Texas Privacy Rights

Texas residents may have additional rights under the Texas Data Privacy and Security Act (TDPSA), including the right to know what personal data we process, correct inaccuracies, request deletion, and opt out of certain uses. To submit a request, contact us using the information below. We will respond within the timeframe required by applicable law.

10. Links to Other Sites

Our website may contain links to third-party websites (for example, Markate's scheduling widget or Wisetack's financing portal). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any change constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: