CUSTOMER EXPERIENCE
We owe ourselves to you, our customers. Our priority is to deliver the best customer experience when you hire us to perform any repair, maintenance, or improvement in your home or business. We achieve this by learning as much as possible from your needs and requirements, presenting robust solutions at competitive prices, and executing on time, within budget, and to your expectations or above.
ETHICS
We expect and demand ethical behavior and integrity from all our stakeholders as we conduct business. We foster an environment of transparency where everybody is encouraged to communicate openly and speak-up at all times, especially when in doubt.
RESPONSIBILITY
We are committed to corporate, environmental, and social responsibility in all their dimensions. We deliver services and products of the highest quality and will always make it right for our customers. We provide a safe work environment for our employees, associates, suppliers, and partners. We respect the laws and regulations, and set our own standards which often times exceeds legal or social requirements. We do this respecting our environment and remaining engaged with the communities where we operate.
RESPECT
One of the main pillars to building long-lasting relationships is respect. We expect all our interactions, internal and external to be conducted in a respectful manner, and encourage all our stakeholders to speak-up when and if this expectations is not met. We believe that respect facilitates collaboration, teamwork and flow of great ideas, and expect every member of our team to be stewards of a respectful work environment.
PERFORMANCE
We meet our commitments on time and on budget. We manage our operations with a balanced set of performance metrics that are specifically selected to foster a customer-centered culture. We foster a culture of continuous improvement, seeking better and more productive ways to deliver our services that in turn can improve our customer experience.
OPPORTUNITY
We believe that our company grows when our stakeholders, customers, employees, associates, suppliers, and partners grow. In our daily work we strive to find opportunities for development and growth for everyone, and reward those who take a step forward to grow and develop.